What's new in Voice AI Portal

Your clients now see every conversation their agents handled, whichever provider you use.

• Retell AI web and SMS chats, and Vapi SMS conversations and web chats, appear in Conversations with their channel label, transcript, summary and outcome.
• Chats count in conversation totals and analytics, and clients can filter by channel.
• Retell AI chat agents can now be chosen in Client settings, so their chats load for the client.

Client billing is now part of every Voice AI Portal plan. Open Client billing in your agency menu to create plans and minute packs, then switch billing on for a client in their Client settings.

• Plans set a monthly price, included minutes and overflow minutes, free or priced per minute and billed at renewal.
• Minutes are counted across every agent the client owns on ElevenLabs, Retell AI and Vapi. Chats, SMS and WhatsApp text are counted, never charged as minutes.
• Choose Track only, or Track and enforce to pause campaigns and stop new calls when minutes run out.
• Clients pay by card, by Stripe invoice or manually. With Stripe, money goes into your own account and we add no fee.
• Billing contacts see a Billing page with their minutes, payments, invoices and packs to buy.

Your own plan now sits under Platform subscription in the agency menu.

For clients whose agents run on ElevenAgents, the portal now reads conversations through ElevenLabs’ conversations list, filtered by each agent you track.

Every conversation for those agents appears in the client’s portal, and success rate and minutes are calculated from the full list.

Client billing without Stripe now does the paperwork for you.

• Add your bank details once. Every bill shows them with the reference and links to a payment page your client opens without logging in.
• Clients can say “I’ve paid”. Reminders pause while you check, and minutes are added when you confirm.
• Send bills to up to 3 accounts email addresses per client, as well as their billing contacts.
• Choose when reminders go out, with a warning two days before calls pause.
• Issue numbered invoices, receipts and credit notes from the portal, if you want to.
• A monthly statement shows each client last period’s activity and staff time, with what is now due.
• Mark payments paid in bulk or in part, import a bank statement CSV to match payments, and see what is owed by age.
• Export invoices and payments as CSV for Xero and QuickBooks Online.

The client dashboard now opens with what your client wants to know: conversations handled and the trend, how many were resolved, how many were answered after hours, the staff time their AI handled, call outcomes and when customers get in touch. Switch between the last 7, 14 or 30 days.

Call History is now Conversations. Search and filter every conversation, play and download the recording, and search, copy or download the transcript. Conversation pages show your brand, not the provider’s name or the call cost.

A five-step setup checklist shows what is left: create your agency account, connect your first client, give your client access, brand the portal and, if you like, invite your team.

• Quick actions to add a client, add a client user or invite a team member.
• A clients directory with your recent clients, and quick search with Ctrl or Cmd + K.
• View as client: open a read-only preview of exactly what your client sees.

Staff time handled shows the hours of front-desk work your client’s AI covered. It grows only with real, successful conversations, so the number holds up when a client asks how it was worked out.

• Calls count their talk time plus one minute of wrap-up; transfers to a person count for half.
• Outbound calls, voicemail and calls under 15 seconds are not counted.
• A money estimate, reduced by 15% to stay conservative, appears after 20 qualifying conversations, using the staff cost you set for each client. You can hide it per client.

For clients whose agents run on ElevenLabs, you can now link their WhatsApp Business number to their workspace and choose the agent that replies, and set up a web chat for their website from the portal.

• Messages, voice notes and WhatsApp calls answered by the agent appear in Conversations, labelled WhatsApp.
• Clients see their WhatsApp numbers and conversations under your brand.
• Your client owns their WhatsApp Business account, and Meta bills the business directly for WhatsApp fees. ElevenLabs bills for agent usage.

If a client asks you to remove a call, you can now delete it from the conversation page. The call is removed from the client’s provider account as well.

• Agency owners can delete calls, and you can give the permission to other users.
• Every deletion is recorded with who deleted the call and when.

When a client rotates their provider key, or you move them to a new key, update it in the client’s workspace settings. The new key is stored encrypted, and the workspace keeps its agents, numbers and settings.

Email Hub is where you connect your own Resend account, so sign-in codes and invitations reach your clients from your email address instead of ours.

It now sits as a tab in agency Settings, beside your General and White-Label settings, so everything that shapes how your brand appears is in one place.

Outbound calling is now part of the portal, so reminders, reactivation and lead qualification calls sit next to everything else your client’s agents do.

• Upload leads as a CSV, with phone numbers checked before any call goes out.
• Choose the agent and number, set the days and hours to call, and launch.
• Follow each campaign’s progress and every call with its outcome.

The first screen your clients see can now match your brand. Pick one of four login page templates in your white-label settings: Clean, Professional, Modern or Premium.

Each template uses your logo and brand colours, so clients sign in to a page that looks like yours.

Point a subdomain you own at Voice AI Portal with a CNAME record, verify it in the app, and your clients sign in on your address instead of ours.

• The SSL certificate is issued and renewed automatically once the domain is verified.
• The domain status is checked for you, so you can see when it is live.