For clients whose agents run on ElevenLabs.
Web chat
Website chats in the same portal as calls
Website chats from your clients' ElevenLabs, Retell AI and Vapi agents land in their Conversations, marked Web chat. For ElevenLabs agents, set up the chat widget from the portal and paste one snippet.
- 14-day free trial
- No card needed
How it works
Choose the agent and mode
For an ElevenLabs agent, pick the agent and choose Chat only, Voice and text, or Voice only. Retell AI and Vapi chats are set up in those platforms.
List the allowed websites
Add the websites the chat can run on, up to 10.
Copy one snippet
Paste the embed code on your client's website. Every chat lands in their Conversations.
What your client sees
Calls and web chats, side by side
Every conversation lands in Conversations with a Web chat label, a chat-style transcript, the message count, outcome and summary.
- Channel badge on every conversation
- Chat-style transcript and summary
- Filter by channel
Each chat as a thread
Open any chat to read it like a conversation, with the outcome and summary at the side.
Questions agencies ask
Which web chats show in the portal?
Web chats from ElevenLabs, Retell AI and Vapi agents appear in Conversations, marked Web chat, with the transcript, summary and outcome. SMS conversations appear the same way.
For ElevenLabs agents you can set up the chat widget from the portal. Retell AI and Vapi chats are set up in those platforms; for Retell AI, add the chat agent to the client's agents in Client settings.
Can different clients use different providers?
Yes. Each client workspace connects to one provider account, so one client can be on Retell AI, another on Vapi and another on ElevenLabs, all in the same agency login.
A workspace stays with the provider it was set up with, and you can update its API key at any time.
What do my clients see?
Their own workspace and nothing else: a dashboard of what their AI handled, every conversation with its recording, transcript, summary and outcome, their agents and numbers, analytics and the staff time their AI handled.
With white label, they see it all under your logo, colours and subdomain. Clients can view their data; settings and API keys stay with your team.