Sentiment
See how each conversation felt, and filter by it.
Conversations
Every call, with its recording and transcript
Search every conversation, replay recordings, read and download transcripts, and see the summary and outcome for each one.
- 14-day free trial
- No card needed
Works with
Clients read what happened, without asking you
When a client wants to know what a caller said, they open the conversation. No screen recordings, no exported reports, no logins to your provider account.
Calls and chats in one searchable list
Totals and peak hours at the top, then every conversation with its outcome. Filter by status, sentiment or date.
- Filter by status, sentiment, end reason and date
- Search across conversations
- Channel badges for calls and chats
Recording, transcript and summary on one page
Play or download the recording, search and copy the transcript, and read a quick summary with the outcome.
- Recording player with download
- Searchable transcript, copy or download as .txt
- Outcome, engagement and summary
Chats read like a conversation
Chat transcripts appear as a thread with the message count, outcome and summary, next to the calls.
- Chat-style transcript
- Message count and outcome
- Same filters as calls
More in Conversations
End reasons
See why each call ended, and filter the list by it.
Downloads
Recordings and transcripts download from each conversation.
No provider costs
Clients never see the provider name or what a call cost you.
Delete on request
Remove a call when a client asks, with a record of who did it.
Read from the provider
Inbound calls are read from your client's provider account when the page opens.
Questions agencies ask
Can clients download recordings and transcripts?
Yes. On each conversation, clients can play and download the recording, and search, copy or download the transcript as a text file.
Do clients see which provider I use or what it costs?
Your clients see your brand. Conversation pages in the client portal show neither the provider's name nor what the call cost. Your provider account and your provider bill stay between you and your provider.
Where does call data live?
Inbound call recordings and transcripts stay in your client's ElevenLabs, Retell AI or Vapi account. The portal reads them from the provider when someone opens a page and does not keep a copy.
Outbound campaign records are stored in Voice AI Portal so you can track each campaign. Provider API keys are encrypted with AES-256-GCM, and row level security keeps each agency's data apart.
What do my clients see?
Their own workspace and nothing else: a dashboard of what their AI handled, every conversation with its recording, transcript, summary and outcome, their agents and numbers, analytics and the staff time their AI handled.
With white label, they see it all under your logo, colours and subdomain. Clients can view their data; settings and API keys stay with your team.