Conversations
Every call your client's Vapi agents handled, with search and filters.
Works with Vapi
A branded client portal for Vapi agents
Connect a client's Vapi account with their API key. Their calls, chats, recordings, transcripts and outcomes appear in a portal with your brand on it.
Supported channels
- Calls
- Web chat
- SMS
- 14-day free trial
- No card needed
What shows up for Vapi clients
Your client sees their own conversations and results, in a portal with your brand on it.
Recordings and transcripts
Play and download each recording, and search, copy or download the transcript.
Summaries and outcomes
The summary, outcome and sentiment for each call.
Agents
Conversations, success rate, average duration and after-hours answers for each agent.
Numbers
The phone numbers in the client's Vapi account and the agent that answers each one.
Analytics
Call volume, busiest hours, outcomes and after-hours answers over time.
Staff time handled
The hours of front-desk work the agents covered, counted from resolved conversations only.
Outbound campaigns
Call a lead list through the client's Vapi agents and follow every call.
Web chats and SMS
Web chats and SMS conversations with the client's Vapi agents, next to their calls with the transcript and outcome.
How to connect a Vapi client
Add a client workspace and choose Vapi as the provider.
Paste the client's Vapi API key. It is checked straight away and stored encrypted.
Choose which agents and phone numbers to report on.
Set the client's country, currency, time zone and staff cost, then create the workspace.
Invite your client. They sign in to your branded portal with a one-time code.
Your brand, not the provider's
Clients see your name and logo. Conversation pages never show Vapi or what each call cost you, so your provider bill stays between you and Vapi.
- Your subdomain, logo and colours on every page
- Recordings, transcripts and outcomes in one place
- Clients see only the workspaces you give them
Questions agencies ask
How do I connect a client's provider account?
Add a client workspace, choose ElevenLabs, Retell AI or Vapi, and paste the client's API key from their provider dashboard. The key is checked straight away, then you choose which agents and phone numbers to report on.
Each workspace connects to one provider account. The create a workspace guide walks through every step.
How are provider API keys stored?
Each provider API key is encrypted with AES-256-GCM before it is stored. It is used only to read that client's data and to carry out actions your team takes, such as running a campaign or deleting a call.
Only the account owner and admins can add or update a key. Clients never see it.
Can different clients use different providers?
Yes. Each client workspace connects to one provider account, so one client can be on Retell AI, another on Vapi and another on ElevenLabs, all in the same agency login.
A workspace stays with the provider it was set up with, and you can update its API key at any time.
Do clients see which provider I use or what it costs?
Your clients see your brand. Conversation pages in the client portal show neither the provider's name nor what the call cost. Your provider account and your provider bill stay between you and your provider.