Sign in and your account

Everyone signs in to Voice AI Portal the same way: enter your email address, then the one-time code we email you. There is no password to remember, reset or leak. This guide covers signing in for agencies and their clients, and what you can do on your Account page.

Signing in with a one-time code

Pause

You
Enter your email address
On the sign-in page, then Continue with email.
Voice AI Portal
Emails you a code
The code works for 10 minutes.
You
Enter the code
You are signed in as soon as the last digit goes in.
Voice AI Portal
Opens your dashboard
Your agency overview, or your client dashboard.

Before you begin

A login. Codes are only sent to email addresses that have an active login. Agency teammates get one when the owner or an admin invites them. Client users get one when your agency adds them. See Team members and roles and Invite a client user.
Your sign-in page. Agencies sign in at app.voiceaiportal.com/login. Once your agency’s custom domain is set up, you and your clients can sign in there, on a login page branded as your agency. See Set up a custom domain.

Open the sign-in page

Go to your sign-in page. If you followed a link from an invite, your email address is already filled in.
Enter your email address

Type it in Work email and select Continue with email. “We’ll email you a one-time code. It expires in 10 minutes.”
Open the email

The code arrives in a sign-in email. When your agency sends email from its own domain, the email comes from your agency. See Configure custom email.
Enter the code

The page reads Enter the N-digit code sent to your address, and shows how long the code has left. You are signed in as soon as the last digit is entered, or select Verify and sign in.

On the code screen

Option	What it does
Resend code	Sends a new code. After each code, it counts down for 60 seconds first.
Different email	Takes you back to change the email address.
Expires in	How long the code has left. When it runs out, the page reads Code expired. Request a new code.
Attempts remaining	Shown after a wrong code, out of 5.

For your security, the page moves to the code step whatever address you enter, so it never reveals which addresses have a login. If no code arrives, check the address you typed.

If a code is entered wrongly

Each code allows 5 tries. After a wrong code you see That code is not right. with how many tries are left. The fifth wrong code locks sign-in for that email address for 15 minutes, which keeps your account safe from anyone guessing codes. While the lock is on, the page reads Too many wrong codes. Try again in N minutes. and requesting a new code does not lift it. Once the time is up, select Resend code and sign in as usual.

Your Account page

Select your name at the bottom of the sidebar, then Account settings. Every login has an Account page, agency teammates and client users alike.

Section	What it shows
Profile	Your name, email address and role: Agency owner, Agency admin or Client user.
Theme	Light, Dark or System. Your choice is saved to your login, so it follows you to other devices.
Sign out	Log out ends your session on this device.

The same menu at the bottom of the sidebar also has Log out, and the theme button next to your name.

Change your name or email address

Your name and email address are set when your login is created. To move to a new email address, a new login is created for it and the old one is disabled:

Agency teammates: the owner disables the old login on Team, then invites the new address. See Team members and roles.
Client users: your agency adds the new address on Client users with the same clients, then selects Disable on the old login. See Invite a client user.

Troubleshooting

Problem	What to do
No code arrives	Check spam or junk, and check the address you typed. Codes are only sent to addresses with an active login, so ask your agency (or, for teammates, your agency owner) to confirm your login.
Code expired. Request a new code.	Codes last 10 minutes. Select Resend code.
This code has expired or was already used. Request a new code.	Select Resend code and use the code in the newest email.
That code is not right. with tries left	Check the code and try again, using the most recent email if you requested more than one.
Too many wrong codes. Try again in N minutes.	Five wrong codes lock sign-in for 15 minutes, and a new code does not lift the lock. Wait for the time shown, then request a new code.
You are signed out and taken back to the sign-in page	Your login may have been disabled. Ask your agency owner, or for a client login, your agency.